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    Return and refund

    Return items:

    Do you want to return one or more items?

    It's simple, the return costs are the same costs as delivery when your product is not damaged.

    What to do in the following situations?

    Reflection time/return

    It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

    After cancellation you have another 14 days to return your product. You will then be credited the full order amount. Only the costs for returning from your home to the webshop are for your own account. The return costs can be found above. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

    If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.

    Exchange product?

    Do you want to exchange your product? That's no problem at all. You can contact [email protected] for this. You do, however, bear the costs for returning the product. The costs of return can be found above.

    Damaged?

    If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.

    Note: If you receive the glass products damaged, than we will not send it again. It will be refunded!

    I have provided a wrong delivery address!

    Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

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